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Safe shopping and personal information

Thank you for chosing to shop at Natursutten.dk. You can order anytime and we will respond during business hours. Orders given in weekends and national holidays will be handled on the next business day.

Acceptance of general terms and conditions
By ordering from our website, you accept our general terms and conditions, including our Privacy Statement. You must be at least 18 years old to purchase items on the website and posses a valid credit card.

SHIPPING
We will do our best to dispatch your order within 2 business days after receipt of payment and we ship FedEx economy.
Handling  and transport fees are fixed. The package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are made for shipping and your items are well protected.

PAYMENT
The amount of your order is withdrawn when your order is shipped. We encrypt alll information regarding electronic payment. We follow strict security procedures in the storage and disclosure of information that you have given us. This is to prevent unauthorized access or unlawful processing of your personal information. No personal information registered in Natursutten.dk, will at any time be sold or made avaliable for third party

RETURN POLICY
If you for any reason wish to return or exchange your purchase, please contact our customer service at info@natursutten.com within 14 days of recieving the packet. You must pay the direct cost of returning the item to us.
The product must: 1. Remain in the original packaging. 2. Not have been altered or used in any way. 3. Not have been washed/sterilized.
When we receive your returned product we will issue a full refund for all payments received from you, including delivery – NOT the cost of returning the item to us. The amount will be refunded to you no later than 14 days from we received the goods back.
We recommend that you save the receipt as proof that the package has been handed over to a carrier.
If you wish to return, it must be sent to the address below (always contact our customer service by email in advance):
Natursutten.dk
Blokken 67
3460 Birkeroed
Denmark
Att.: Return

WARRANTY

According to EU-laws all customers have 2 years warranty, this warranty only applies to Natursutten products. All products should be maintained according to the instructions on the individual product. Natursutten.com cannot be held responsible for damages due to incorrect maintenance. Read the instructions carefully on the product pack or under FAQ’s on Natursutten.dk

COOKIES
The shopping software uses cookies in order to control the shopping cart.  A cookie is a small file saving information about your purchases and the pages you have visited on our home page. The file is harmless.  If you do not wish to accept cookies from us, most browsers allow you to choose advanced cookie settings under Settings and add our domain to the blocked cookie websites list. You can also delete individual cookies or all saved cookies in your browser.